The term Masters of MX or Masters or us or we refers to the owner of the website; Masters of Sports Limited trading as Masters of MX. Our company registration number: 10569703. The term you refers to the user or viewer of our website.
Terms of Sale (Please read this section carefully before placing an order)
These terms of sale apply to all goods supplied by Masters of Sports Limited trading as Masters of MX.
Making a Purchase
Making a purchase is extremely simple, you can browse and search through the shop selecting as many products to add to your shopping cart as you wish. When you have finished your selection, click on the ‘Checkout’ button and then you will need to simply fill out a few details that we require to complete your order.
The products are subject to availability. If after we accept your order, we find that the products are out of stock, unavailable or we cannot fulfil your order for any reason, we will notify you as soon as possible. We will then offer you a full refund for any sum that has been paid by you or debited from your debit or credit card.
We make every effort to ensure that the prices for the products shown on this website are accurate at the time that you place an order. If an error is found within 14 days after accepting your order, we will inform you as soon as possible and offer you the option to reconfirm your order at the correct price or to cancel your order. If we do not receive an order reconfirmation within 14 days of informing you of the error, the order will then be cancelled automatically. If you decide to cancel your order, or if the order is cancelled automatically, due to the expiry of the 14-day period, we will refund or re-credit you for any sum that has been paid by you or debited from your debit or credit card.
Secure Payments Through Sage Pay
We use Sage Pay for our online credit and debit card processing. All card information is sent to Sage Pay encrypted by 128-bit security.
Shipping and Handling
See our shipping and delivery information here.
We will aim to deliver your products as soon as possible; the standard delivery time for UK mainland is typically 3-5 working days. Any orders placed after 4pm Monday to Friday will be processed the next morning. Orders placed on Saturday and Sunday will be processed Monday morning. If there is a delay and the delivery may fall outside our expected delivery time for any reason, we will inform you as soon as possible. Free delivery is not applicable to Christmas stockings and sacks, and electric bikes.
If you have chosen to collect your order from our Rayleigh store, we will contact you when we receive your order to let you know when it will be ready for collection. This is normally between 24-48 hours after your order has been received.
If you order an item, which isn’t in stock then we will place the product on a backorder. Due to the nature of the products we sell, it is not possible to stock every possible variable. However, as we have a very close relationship with our suppliers and we aim to have all non-stocked products with us inside one working day, ready to ship. If by chance the product ordered is not in stock, in store or in stock at the suppliers we will notify you; you then have the chance to carry on with the order and place it on the backorder or cancel the order.
If you need to reach us, we welcome all enquiries. Contact our friendly team by:
Tel: 01268 655426
Masters of MX
Unit 21 Imperial Park
Our top priority is to ensure 100% customer satisfaction which involves making sure you are happy with your products and our service.
If you're not completely satisfied with an item and it is new, unused, undamaged and unfitted you can return it to us within 45 days of purchase for a full refund. Items must be returned complete with unremoved tags and in the original condition / packaging.
Please note that we cannot accept the return or exchange of underwear, swimwear or printed kits unless faulty. All clothing must be free of hair, makeup, deodorant products or smoke/tobacco/vape smells - any products returned to us with any of the aforementioned may not be subject to a full refund.
Please visit our returns page for full details on our returns policy and process.