+44 (0)1268 655426
  • Shopping CART
    0 items (£0.00)
view shopping cart
  •  FREE Delivery on orders over £50

  •  45 DAYS to return or exchange

  •  Price Promise

  •  Customer Trust

Our Privacy Policy & Cookies Notice

This Privacy Policy sets out how Masters of MX (registered company name Masters of Sports Ltd) uses and protects any information that you give Masters of MX when you use this website.


Masters of MX is committed to ensuring that your privacy is protected.  Under the General Data Protection Regulation (GDPR) (EU) 2016/679, you have specifics rights, as described below, related to the use and consent of your personal data. Under GDPR, by definition, we are known as the ‘Controller’ of the personal data you provide to us.


Masters of MX may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


 
What information we collect

We may collect the following information:
·         name and job title
·         contact information including email address and telephone numbers
·         demographic information such as postcode, preferences and interests
·         other information relevant to customer surveys and/or offers


When we collect personal information

 

We collect your personal information in a number of instances, including when you:

·         make an online purchase and check out as a guest (in which case we collect transaction-based data)
·         create an account with us
·         subscribe to our newsletter
·         purchase a product instore or by telephone
·         enter prize draws or competitions
·         apply for a finance payment option with our approved partner Omni Retail Capital Finance

 
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·         To process and deliver your order.
·         To send you updates regarding your order.
·         To prevent and detect fraud.
·         Internal record keeping.

·         We may use the information to improve our products and services.
·         We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
·         On rarer occasions, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
·         We may use the information to customise the website according to your interests.
·         We may use your personal information to send you promotional information about third parties which we think you may find interesting with your consent.


If you have purchased from our website, registered on our site or entered any of our competitions, we may occasionally update you via e-mail, on information we think may be of interest to you including sale information, latest products or special offers. You will be given the opportunity, each time we send you an e-mail, to unsubscribe.

  
We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. The only exception to this is to fulfill delivery of the goods to you and to process payments.

How long we store your data

We will store your data until such time you delete your account in our system, or provide us notification that you wish to remove your account.

We are required under UK tax law to keep your basic personal data for a minimum of 6 years after which time it will be destroyed if you request. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.



Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information and your access to this information


You may choose to restrict the collection or use of your personal information.  Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@mastersofmx.com

If we have collected and process your personal information with your consent, then you can withdraw your consent at any time.  You have the right to complain to us here at Masters of MX and also a data protection authority about our collection and use of your personal information.


You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR) (EU) 2016/679. If you hold a customer account with Masters of MX online, you can view all of your details and amend them as appropriate by logging in to your account here.

If you would like a copy of the information held on you please email us at info@mastersofmx.com or write to Masters of MX, Unit 21 Imperial Park, Rawreth Lane, Rayleigh, Essex, SS6 9RS UK.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and by an authorised member of staff.