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Masters of MX FAQ

General Information

How do I contact Masters of MX?
Please visit our Contact Us page 

Where are you based?
We are based in sunny Rayleigh, Essex - for sat nav/gps please use postcode SS6 9RS

What are your opening hours?
Our opening times are Monday - Friday: 9.30am - 5pm, Saturday: 8.30am - 5pm

Ordering Information

How do I place an order with Masters of MX?
Ordering with Masters of MX is extremely easy and 100% secure.
To place an order there are 3 methods:

1. On-line at www.mastersofmx.com
This is the quickest and easiest method to order, you can browse through the site by clicking on the different product categories or by the Quick Search option. To select a product you wish to buy, click the Add to Basket or Buy Now button where you will be directed to the Shopping Cart, from here you will always have the opportunity to change or delete products from the cart. To proceed to checkout you can either do so with an option to create an account where you can track the order status and view order history or without an account by simply filling in your shipping details and then selecting a payment method. We welcome all major debit and credit cards and process payments using Sage Pay Secure Processing Systems. After submitting your order, you will recieve an order confirmation reciept via email.

2. By Phone
You will be able to call us to place your order on our contact number.

3. Visit us
Anyone is welcome to come and visit our shop, we have a fantastic range of Motocross/Dirtbike kit, gear, boots, helmets, parts, tyres and Dirtbike Gear.

What method of payment can I use?
Masters of MX accept payment by credit/debit card, and PayPal. any products paid for by cheque will not be dispatched until the cheque has cleared.

How secure is shopping with Masters of MX.com?
All transactions on the Masters website are completed on a secure server. We use Sage Pay Secure Processing Systems. 

What if I can't see the product I'm looking for on the Masters website?
Masters of MX are constantly updating the website where more and more products are being added each day. We have quick access to most of the products in the industry, so if you cannot see what you are looking for always feel free to contact us and we will do our best to provide the product you're after. To let us know of a product enquiry, call the Orderline or simply click on the Contact Us link on the home page and you can send us a quick message.

What is a Back Order?
Sometimes we may temporarily run low on stock levels for different products due to demand. Backorders are orders that cannot be shipped or fulfilled until the item becomes available again. We will always inform you of an expected delivery shedule and make every effort to ensure that any backorders are fulfilled within the shortest time possible.

Why shop with Masters of MX?
Experience, Confidence and Customer Service, these are the three fields in which we are Experts in. Motocross has been in the family since the 50's so our experince is second to none. We know the impotance of information, we will always inform you of delivery schedules so you know when to expect your products to arive. Our biggest aim is to provide the best motocross shopping experience whilst offering the largest range of products out there. 

Shipping Information

Please visit our Delivery page for full details on shipping and delivery.

Returns & Exchange Information

What are the Return and Exchange policies?
Our top priority is to ensure 100% customer satisfaction which involves making sure you are happy with your products and our service. For information regarding our Returns Policy, please view our Returning An Item page.