FREE Delivery on orders over £50
45 DAYS to return or exchange
UK Shipping Information
Delivery Rates: All orders upto £50 - Only £2.99 Shipping. All orders £50 and over - FREE DELIVERY. Free delivery is not applicable to Christmas stockings and sacks, and electric bikes.
Dispatch Times: For all orders placed Monday to Friday, we aim to dispatched within 24 to 48 hours. Any orders placed over weekends or on Bank Holidays are processed the next working day.
Delivery Companies: All orders are despatched either by Royal Mail 1st Class or via our Express Courier Service.
Delivery Time: 3-5 working days after placing your order. We completely understand the urgency for your order so our whole operation is designed to process and get it out to you in the shortest timeframe possible. Mail order has evolved where expectations are high, and we aim to deliver so you have what you've ordered quickly.
Delivery may take a little longer in the following circumstances: The availability of your ordered items has changed since the time of purchase. If in the rare chance this occurs we will inform you as soon as possible and offer a suitable alternative or refund.
For items shipped outside of the UK: We will contact you individually to inform you of dispatch and delivery times.
Collection from our Rayleigh store: If you have opted to collect your order from our Rayleigh store, we will contact you when we receive your order to let you know when it will be ready for collection. This is normally between 24-48 hours after your order has been received.
Collection during COVID lockdown: Our Rayleigh store is open for collection weekdays from 10am - 3pm and Saturdays by appointment. Please wear a mask where possible when collecting and observe 2m distancing.